Last updated: June 30, 2026
Clay Matter respects your privacy. This policy describes the information we collect through my website, why I collect it, how it may be shared, and the choices available to you.
Throughout this policy, “Clay Matter,” “I,” “me,” and “my” refer to Clay Matter, a studio practice based in Brooklyn, New York.
Information I Collect
Depending on how you use the website, I may collect information that you provide directly, including:
Your name
Email address
Billing and shipping addresses
Telephone number, when supplied
Order and transaction information
Messages submitted through a contact form or by email
Newsletter subscription preferences
Information you provide when requesting customer support
The website and its service providers may also automatically collect technical and usage information, such as:
IP address
Browser and device type
Operating system
Referring pages
Pages viewed
Dates and times of visits
Interactions with the website
Cookie and similar-technology data
Payment Information
Payments are processed by Squarespace Payments, a third-party payment provider. Clay Matter does not directly receive or store your complete payment-card number.
Squarespace Payments may collect and process your payment details, billing information, device information, and other data necessary to complete and secure your transaction. Their handling of that information is governed by their own privacy policies.
How I Use Information
I may use collected information to:
Process, fulfill, and deliver orders
Send order confirmations, shipping updates, and service messages
Respond to questions and support requests
Manage returns, damage claims, refunds, and other order issues
Maintain business, tax, accounting, and transaction records
Detect and prevent fraud, misuse, or security incidents
Operate, maintain, analyze, and improve the website
Understand how visitors interact with the website
Comply with legal and regulatory obligations
Send marketing communications when you have subscribed or otherwise consented
I do not sell personal information in exchange for money.
Email Marketing
When you subscribe to the Clay Matter mailing list, I may use your name, email address, and engagement information to send studio news, collection releases, and other marketing communications.
Email marketing will be administered through a third-party email provider, currently Mailchimp.
You may unsubscribe at any time by selecting the unsubscribe link included in a marketing email. Unsubscribing from marketing will not prevent us from sending transactional or service-related emails about an order you placed.
Cookies and Similar Technologies
The website and its service providers may use cookies and similar technologies to:
Enable essential website and checkout functions
Remember preferences
Maintain shopping-cart functionality
Prevent fraud and improve security
Measure website traffic and performance
Understand visitor behavior
Support embedded content or marketing features
Some cookies are necessary for the website to function. Others may be used for analytics or marketing, depending on the services enabled on the site.
You may be able to control certain nonessential cookies through the website’s cookie banner or through your browser settings. Blocking cookies may affect how parts of the website function.
How Information Is Shared
I may share information with service providers that help operate the business and website, including providers of:
Website hosting and e-commerce services
Payment processing
Email marketing
Shipping and order fulfillment
Analytics
Fraud prevention and security
Accounting, tax, professional, or legal services
These providers may access information only as reasonably necessary to perform services on my behalf or as otherwise permitted by their own terms and applicable law.
I may also disclose information:
When required by law, subpoena, court order, or lawful government request
To protect the rights, safety, property, or security of Clay Matter, my customers, or others
To investigate fraud or unlawful activity
In connection with a merger, sale, reorganization, or transfer of all or part of the business
Squarespace
This website is hosted by Squarespace. Squarespace may collect and process information about visitors and customers to provide website hosting, e-commerce, analytics, security, and related services.
Information processed by Squarespace is subject to Squarespace’s own privacy practices.
Data Retention
I retain personal information for as long as reasonably necessary to:
Complete transactions and provide requested services
Maintain tax, accounting, and business records
Resolve disputes and enforce agreements
Meet legal and regulatory obligations
Prevent fraud and protect the security of the business
Different categories of information may be retained for different periods.
Data Security
I use reasonable administrative and technical measures, together with the safeguards provided by my service providers, to protect personal information.
However, no website, transmission method, or storage system can be guaranteed to be completely secure. You use the website and submit information at your own risk.
Your Choices and Requests
Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, or information about how your data is used.
To submit a privacy request, contact hello@claymatterceramics.com. I may need to verify your identity before completing a request. Certain information may need to be retained where required for tax, accounting, fraud prevention, dispute resolution, or other legal purposes.
You may opt out of marketing emails at any time using the unsubscribe link in each email sent.
Children’s Privacy
This website is not directed to children, and Clay Matter does not knowingly collect personal information from children under 13.
If you believe a child has provided personal information through the website, contact hello@claymatterceramics.com.
Third-Party Links
The website may contain links to third-party websites or services. This privacy policy does not govern those third parties, and Clay Matter is not responsible for their privacy practices.
Changes to This Policy
I may update this policy periodically. The revised policy will be posted on this page with a new effective date.
Contact
Questions or requests concerning this privacy policy may be sent to: hello@claymatterceramics.com